Service Provider of the Year


The Service Provider of the Year Award was developed as a way to recognize an outstanding installation company that not only consistently adheres to the processes and standards of InstallNET, but also supports the network concept and is a valuable InstallNET partner.   Established in 2007, past winners include Installation Concepts, Inc. in Upper Marlboro, Maryland (owned by Mike Spears) and American Office Installations in Minneapolis, Minnesota (owned by Greg Dodge).

Typically presented during the Service Provider conference, InstallNET still felt it was important to recognize and present this special award to a very deserving company. We are proud to announce that the 2009 Service Provider of the Year is:

Showcase Facility Solutions, Santa Fe Springs, California
                Jesse Munoz (left), Norma Velasco (center), Rick Faist (right)

Showcase owner Rick Faist, along with his team of Norma Velazquez and Jesse Munoz, have provided InstallNET customers with high quality installations using technology innovations and outstanding customer service. In addition to having high Service Provider Evaluation scores, the Showcase team received high praise from InstallNET’s Project Managers and Management Team.

Norma works from her home in Arizona but knows the status of every job and is easily accessible. Jesse is the Warehouse Manager who runs the crew and field operations with great success.   Using a software program created by Rick, the office can be efficiently run by their management of employees whether they are in the office or at home. Rick has consistently been in the forefront of enhancing the network and has served on the Service Provider Council for the past 3 years.

The presentation to Showcase was made by Gary DiFabio during a trip to Southern California.   After arriving at the Showcase offices for a so-called “catch-up” meeting, Gary phoned the staff at InstallNET (waiting in the conference room back in Crofton, MD to hear the announcement) and made the presentation to loud cheers and applause. Rick was stunned by the news but quickly thanked his hard-working staff and especially Norma and Jesse.

Dale Ewing, InstallNET CEO, also on the conference call, said, “This award was earned through your hard work and dedication to the InstallNET concept. Your commitment to constantly improving your service and developing new ways to provide high quality installations is outstanding. Rick has been an outstanding advocate and partner of InstallNET’s, the Preferred Providers, and the entire network.”

Two outstanding companies were honored this year with the Runner-up Awards.

•     Best Office Installations in Santa Fe Springs, California.   Hector Gonzalez, Blacina Akle, Linda Hinsch and the rest of the team continues to perform at a high level and has remained a dedicated partner.
Hector Gonzalez (left), Blacina Akle (center), Linda Hinsch (right)

•     Installation Concepts, Inc. in Upper Marlboro, Maryland – Mike Spears, Lizann Lizotte, Mark Vassie and their team consistently provide outstanding customer service to all their clients.
Michelle Craig presents Mike Spears and the Staff of ICI, MD with their award

InstallNET would like to thank and congratulate all of its Service Providers for their efforts in the past year. While we have certainly seen challenges in the economy, the dedication of the network is strong and will survive.


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